Returns & Exchange

If something isn’t right, we totally understand. In addition to your statutory rights, we have a hassle-free returns policy for online orders.

Start a return
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Return options for Australian customers Return options for New Zealand customers
Exchange - Free Return Shipping
Exchange your item for a different item & get your return shipping free*

Simply select our exchange option during the return process. Make sure to post your return item as soon as possible and we will send your replacement as soon as your return is scanned by Australia Post. *Exchanges are only available for Australian customers

Store Credit - Free Return Shipping
Opt for store credit & score a $10 bonus credit

Select our store credit option during the return process and you will receive your store credit including an extra $10 bonus credit as soon as your return has been received, quality controlled and accepted by our warehouse.

Just Want a Refund?
$5 returns for all purchases, within 30 days!

We offer convenient and affordable $5 returns for all purchases, within 30 days! Simply select our refund option during the return process and the AU$5 return shipping fee will be deducted from your refund once we receive your return.

How do I start my return?
Lodge your return

To initiate your online return, simply click the “Start Return” button below and follow the steps to lodge your return using our options of Exchange, Store Credit or a Refund.

Print & Attach Returns Label

Securely package your items and attach the pre-paid returns label to the outside. Note all items must be unworn and in original condition, with tags, packaging and box included.*

Post your parcel

Drop off your return to any Australia Post location within 7 days. If you have opted for an exchange, the new order will be dispatched once your return is scanned by Australia Post.

Start a return

Frequently Asked Questions

What is the handling fee?

You can return your online purchase within 30 days for store credit, exchange or a refund. This applies to full-price and reduced merchandise. For more information please visit our Help Centre.
FINAL SALE ITEMS
Items marked as 'Final Sale' cannot be returned for refunds or store credit. F inal Sale items will be clearly displayed on the product page.
* All items must be unworn and in original condition, with tags, packaging and box included. There must be no damage or signs of wear, such as sole markings or scratches. Should returns fail our Quality Check Process, the original payment method will be charged.

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